Contact information
CONTACT US
Last updated: 16 September 2026
If you need assistance with an order, have a question about our products, or require additional information, the customer support team at The Clog Store CA is here to help.
EMAIL
For enquiries regarding orders, returns, refunds, products, shipping, or general information, please contact us at:
support@theclogstorecanada.shop
We aim to respond to email enquiries within 1–2 business days.
PHONE
You can also reach our customer support team by phone:
+1 206 984 4601
CUSTOMER SUPPORT
For assistance with an existing order, please include your order number and the email address used when placing your order. Providing this information will help our customer support team locate your order and assist you more efficiently.
For issues involving a damaged, defective, or incorrect product, please include a description of the issue and clear photographs where relevant.
BUSINESS INFORMATION
The Clog Store CA
Business Number (BN):
125129320
Website:
theclogstorecanada.shop
Email:
support@theclogstorecanada.shop
Phone:
+1 206 984 4601
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
BUSINESS AND FULFILLMENT NETWORK
The Clog Store CA operates through an international business and fulfillment network.
We have a physical operation in the United Kingdom and dispatch products directly from there. We also operate through our fulfillment location in Canada and work with suppliers and fulfillment partners in China, who may dispatch products directly to our customers.
Our current locations include:
UNITED KINGDOM PHYSICAL OPERATION / BUSINESS ADDRESS
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
CANADA FULFILLMENT LOCATION
207 Weston Rd Ste 100
Toronto, ON M6N 3P1
Canada
CHINA SUPPLIER AND FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
These locations serve business, supplier, operational, and/or fulfillment purposes as described above and are not automatically return addresses or customer return drop-off locations.
If you wish to return a product, please contact our customer support team before sending it so that we can provide the appropriate return instructions and return destination.
RETURNS AND REFUNDS
The Clog Store CA provides a voluntary 30-day return policy for eligible products.
For information regarding return eligibility, return shipping, damaged or defective products, and refunds, please review our Returns & Refund Policy.
To request a return, contact:
support@theclogstorecanada.shop
SHIPPING AND DELIVERY
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may be dispatched from our physical operation in the United Kingdom, our Canada fulfillment location, or directly from our suppliers and fulfillment partners in China.
For information regarding processing times, estimated delivery times, tracking, international fulfillment, carriers, and delivery issues, please review our Shipping Policy.
PRIVACY QUESTIONS
For questions, requests, or concerns regarding your personal information or our privacy practices, please contact our Privacy Contact at:
support@theclogstorecanada.shop
ADDITIONAL INFORMATION
Website:
theclogstorecanada.shop
Email:
support@theclogstorecanada.shop
Phone:
+1 206 984 4601
Business Number (BN):
125129320
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
The Clog Store CA is committed to responding to customer enquiries promptly and fairly and to operating in accordance with applicable Canadian federal, provincial, and territorial consumer protection requirements.
Nothing on this page is intended to limit, restrict, or exclude any mandatory consumer right or remedy available under applicable Canadian law.