Privacy policy
PRIVACY POLICY
Last updated: 16 September 2026
This Privacy Policy explains how The Clog Store CA (“we”, “us”, or “our”) collects, uses, shares, discloses, and protects personal information when you visit theclogstorecanada.shop, place an order, communicate with us, or otherwise interact with our services.
We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable, together with relevant provincial privacy legislation.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will seek the appropriate form of consent.
1. WHO WE ARE
The Clog Store CA
Business Number (BN): 125129320
Website: theclogstorecanada.shop
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
For privacy-related questions, requests, or complaints, please contact our Privacy Contact at:
support@theclogstorecanada.shop
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Identity Information:
• Name
• Billing name
• Shipping recipient name
Contact Information:
• Email address
• Telephone number
• Billing address
• Shipping address
Order and Transaction Information:
• Products ordered
• Order history
• Order number
• Transaction information
• Payment status
• Refund and return information
Payment Information:
Payments may be processed through Shopify Payments or other payment service providers made available through our checkout.
We generally do not directly store complete payment card numbers. Payment information is handled by the applicable payment processor according to its own security and privacy practices.
Technical and Device Information:
• IP address
• Browser type
• Device type
• Operating system
• Cookie identifiers
• Website activity
• Pages and products viewed
• Referral information
• Approximate location derived from technical information where applicable
Customer Service and Communications:
• Emails and messages sent to us
• Customer service requests
• Return and refund requests
• Reviews, feedback, or other information voluntarily provided to us
Marketing Information:
• Marketing preferences
• Email or SMS subscription status
• Interactions with marketing communications
• Advertising and attribution information where applicable
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, use our checkout, contact us, request a return, subscribe to marketing, or otherwise provide information to us;
• Automatically through cookies, pixels, analytics tools, and similar technologies when you interact with our website;
• From Shopify and service providers supporting our store;
• From payment processors;
• From shipping, fulfillment, and logistics providers;
• From advertising, analytics, and marketing platforms where permitted by applicable law; and
• From fraud prevention, security, and payment verification providers.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders;
• Processing and verifying payments;
• Providing order confirmations and shipping or tracking updates;
• Delivering products;
• Providing customer support;
• Managing returns, refunds, and complaints;
• Verifying transactions;
• Preventing fraud, abuse, and unauthorized transactions;
• Maintaining the security and functionality of our website and services;
• Improving our website, products, services, and customer experience;
• Performing analytics and measuring website performance;
• Maintaining business and transaction records;
• Complying with tax, accounting, regulatory, and legal obligations;
• Enforcing our terms and protecting our legal rights;
• Personalizing content or advertising where permitted;
• Measuring advertising performance and attribution; and
• Sending marketing communications where permitted by applicable Canadian law.
We limit the collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
5. CONSENT
Where consent is required under applicable Canadian privacy law, we will seek consent appropriate to the sensitivity of the information and the circumstances in which it is collected or used.
Consent may be express or implied where permitted by law.
You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to process an order, provide customer support, prevent fraud, comply with legal obligations, or otherwise perform a service you have requested.
6. SHOPIFY
Our online store is hosted and operated using Shopify.
Shopify may collect and process personal information in connection with providing commerce, checkout, security, analytics, payment, and related services.
Information submitted through our store may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.
7. PAYMENT PROCESSING
Payments are processed through the payment methods made available at checkout, which may include Shopify Payments and supported card or digital wallet providers.
Payment providers may independently collect and process information necessary to authorize, authenticate, process, and protect transactions.
We generally do not receive or store your complete payment card number.
Depending on the payment provider and payment method selected, personal information may be processed in Canada, the United Kingdom, or other jurisdictions in which the relevant provider or its service providers operate.
8. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to service providers and other parties where reasonably necessary to operate our business and provide our services.
These may include:
• Shopify and related commerce service providers;
• Payment processors and financial institutions;
• Shipping carriers;
• Warehousing and fulfillment providers;
• Suppliers involved in fulfilling customer orders;
• Customer service providers;
• Email and communications providers;
• Analytics providers;
• Advertising and marketing platforms;
• Fraud prevention and security providers;
• Information technology and hosting providers;
• Professional advisers; and
• Government authorities where disclosure is required or permitted by law.
We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.
9. INTERNATIONAL AND CROSS-BORDER PROCESSING
The Clog Store CA operates through an international business and fulfillment network.
We have a physical operation in the United Kingdom and dispatch products directly from there. We also operate through our fulfillment location in Canada and work with suppliers in China, who may dispatch products directly to our customers.
Depending on your order and the services involved, personal information may therefore be transferred to, accessed from, stored in, or processed outside Canada, including in the United Kingdom and China.
Our current business and fulfillment network includes:
UNITED KINGDOM PHYSICAL OPERATION / BUSINESS ADDRESS
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
CANADA FULFILLMENT LOCATION
207 Weston Rd Ste 100
Toronto, ON M6N 3P1
Canada
CHINA FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Only information reasonably necessary for order fulfillment, delivery, customer service, fraud prevention, payment processing, or related operational purposes should be shared with the relevant service providers, suppliers, or fulfillment partners.
Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.
We remain responsible for personal information under our control as required by applicable Canadian privacy law and take reasonable steps to ensure appropriate protection when personal information is processed by service providers.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, local storage, and similar technologies to:
• Operate essential website functions;
• Maintain shopping cart and checkout functionality;
• Remember customer preferences;
• Improve website functionality and performance;
• Understand how visitors interact with our store;
• Prevent fraud and improve security;
• Measure advertising effectiveness; and
• Support advertising and marketing activities where permitted.
You may be able to manage certain cookie preferences through our website’s privacy or cookie controls and through your browser or device settings.
11. ADVERTISING AND ANALYTICS
We may use advertising and analytics services to understand website usage, measure advertising performance, attribute purchases, and provide relevant advertising where permitted by applicable law.
These providers may use cookies, pixels, device identifiers, or similar technologies.
Where required by applicable law, we will provide appropriate choices or obtain consent for these activities.
12. MARKETING COMMUNICATIONS AND CASL
We may send promotional emails, SMS messages, or other commercial electronic messages only where permitted under Canada’s Anti-Spam Legislation (“CASL”) and other applicable laws.
Depending on the circumstances, communications may be sent based on express consent or another form of consent permitted by law.
Commercial electronic messages sent by us will include identification information and an unsubscribe mechanism where required by law.
You may unsubscribe at any time by using the unsubscribe mechanism included in the relevant communication or by contacting:
support@theclogstorecanada.shop
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary for your orders or our services, including order confirmations, shipping information, tracking updates, and customer service communications.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, tax, fraud prevention, dispute resolution, and regulatory purposes.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy, or anonymize it, subject to applicable legal requirements and technical limitations.
14. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
However, no method of internet transmission, electronic storage, or security protection can guarantee absolute security.
15. PRIVACY BREACHES
If a breach of security safeguards involving personal information occurs, we will assess and respond to the incident in accordance with applicable Canadian privacy law.
Where required by law, we will notify affected individuals and report the breach to the appropriate regulatory authority.
16. YOUR PRIVACY RIGHTS
Subject to applicable Canadian privacy law, you may have the right to:
• Request access to personal information we hold about you;
• Request information regarding how your personal information has been used or disclosed;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent to certain uses or disclosures, subject to applicable legal or contractual restrictions;
• Challenge our compliance with applicable privacy requirements; and
• Make a complaint regarding our handling of your personal information.
To submit a privacy request, contact:
support@theclogstorecanada.shop
We may need to verify your identity before processing certain requests.
17. CHILDREN’S PRIVACY
Our website and services are not intended to collect personal information directly from children who are unable to provide meaningful consent under applicable Canadian privacy law.
Where parental or guardian consent is required by law, personal information should only be provided with the appropriate consent.
18. ACCESS, CORRECTION, AND COMPLAINTS
For privacy requests or concerns, contact:
The Clog Store CA
Business Number (BN): 125129320
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
Website: theclogstorecanada.shop
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
19. THIRD-PARTY LINKS
Our website may contain links to websites, services, or platforms operated independently by third parties.
We are not responsible for the privacy practices, content, or policies of independent third-party websites or services. We encourage customers to review the applicable privacy policies before providing personal information to third parties.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, service providers, legal obligations, or operational requirements.
The current version of this Privacy Policy will be made available at:
theclogstorecanada.shop
21. CONTACT US
The Clog Store CA
Business Number (BN): 125129320
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
Website: theclogstorecanada.shop
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom