Legal notice
LEGAL NOTICE
Last updated: 16 September 2026
This Legal Notice provides legal and business information relating to the website theclogstorecanada.shop and The Clog Store CA.
1. BUSINESS INFORMATION
This website is operated by:
Business name:
The Clog Store CA
Business Number (BN):
125129320
Website:
theclogstorecanada.shop
Email:
support@theclogstorecanada.shop
Phone:
+1 206 984 4601
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
2. WEBSITE PURPOSE
theclogstorecanada.shop is an e-commerce website operated by The Clog Store CA for the sale of footwear and related products to customers in Canada.
The Clog Store CA operates through an international business and fulfillment network.
We have a physical operation in the United Kingdom and dispatch products directly from there. We also operate through our fulfillment location in Canada and work with suppliers and fulfillment partners in China, who may dispatch products directly to our customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, orders may therefore be fulfilled and dispatched from our physical operation in the United Kingdom, our Canada fulfillment location, or directly from our suppliers and fulfillment partners in China.
Additional information regarding fulfillment and delivery is available in our Shipping Policy.
3. BUSINESS AND FULFILLMENT LOCATIONS
Our current business and fulfillment network includes:
UNITED KINGDOM PHYSICAL OPERATION / BUSINESS ADDRESS
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
CANADA FULFILLMENT LOCATION
207 Weston Rd Ste 100
Toronto, ON M6N 3P1
Canada
CHINA SUPPLIER AND FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Our United Kingdom location forms part of our physical business and fulfillment operation, and products may be dispatched directly from there.
Our Canada location is used as part of our fulfillment network.
Our China location is associated with our supplier and fulfillment network, and products may also be dispatched directly from suppliers or fulfillment partners in China.
These locations serve business, supplier, operational, and/or fulfillment purposes as described above and are not automatically customer return addresses.
Customers wishing to return a product must contact us before sending any item so that we can provide the appropriate return instructions and return destination.
Please refer to our Returns & Refund Policy for additional information.
4. INTELLECTUAL PROPERTY
The website and its content, including original text, graphics, website design, layout, photographs, videos, icons, product descriptions, and other materials, may be protected by intellectual property rights owned by The Clog Store CA or used by us under licence, authorization, or another lawful basis.
Third-party trademarks, trade names, logos, character names, images, designs, and other intellectual property appearing on products or on the website remain the property of their respective owners where applicable.
Nothing on this website grants users ownership of any intellectual property.
You may use this website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without permission from the applicable rights holder, except where permitted by law.
5. WEBSITE INFORMATION
We make reasonable efforts to ensure that information presented on theclogstorecanada.shop is accurate and current.
However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to products, descriptions, availability, pricing, promotions, shipping, or other matters.
We may correct errors and update website information where permitted by applicable law.
Nothing in this section permits us to make false or misleading representations or limits any consumer right or remedy available under applicable Canadian law.
6. PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately.
Product colours, packaging, appearance, dimensions, and other visual characteristics may vary slightly because of device displays, photography, lighting, manufacturing variations, packaging updates, or other reasonable factors.
Such minor variations do not limit any rights or remedies available where a product is materially different from its description, defective, misrepresented, or otherwise does not comply with applicable law.
7. PRICING AND PROMOTIONS
Prices presented to Canadian customers are generally displayed in Canadian Dollars (CAD) unless otherwise clearly indicated.
Applicable sales taxes and other government-imposed charges may be added where permitted or required by law.
Mandatory non-governmental charges will be disclosed as required by applicable law.
Promotional claims, discounts, comparison prices, regular prices, savings claims, availability claims, and other marketing representations are intended to be accurate and not misleading and are subject to applicable Canadian competition and consumer protection laws.
8. LIMITATION OF LIABILITY
Nothing in this Legal Notice excludes or limits liability where doing so would be prohibited by applicable law.
To the fullest extent permitted by applicable law, The Clog Store CA will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, the website where such liability may lawfully be excluded.
Any limitation or exclusion contained in this Legal Notice applies only to the maximum extent permitted by applicable Canadian federal, provincial, and territorial law.
Nothing in this Legal Notice limits mandatory consumer rights or statutory remedies.
9. EXTERNAL LINKS AND THIRD-PARTY SERVICES
Our website may contain links to websites, platforms, or services operated independently by third parties.
These may include payment providers, shipping and logistics providers, social media platforms, analytics providers, advertising platforms, or other third-party services.
Third-party websites and services operate independently and may be subject to their own terms, conditions, and privacy policies.
The Clog Store CA is not responsible for independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.
10. PRIVACY AND DATA PROTECTION
The Clog Store CA is committed to handling personal information in accordance with applicable Canadian privacy laws.
This may include the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable, together with applicable provincial privacy legislation.
Because we operate with service providers, suppliers, and fulfillment partners across multiple jurisdictions, personal information may be transferred to, accessed from, stored in, or processed outside Canada, including in the United Kingdom and China, as described in our Privacy Policy.
For information regarding how we collect, use, disclose, retain, and protect personal information, please review our Privacy Policy.
Privacy enquiries may be directed to:
support@theclogstorecanada.shop
11. CANADIAN CONSUMER RIGHTS
Nothing in this Legal Notice is intended to waive, restrict, disclaim, or exclude any mandatory right, warranty, condition, remedy, or consumer protection available under applicable Canadian federal, provincial, or territorial law.
Consumer protection requirements may vary depending on the province or territory in which a customer resides.
Where any provision of this Legal Notice conflicts with a mandatory consumer protection requirement applicable to a transaction, the mandatory legal requirement will prevail.
12. GOVERNING LAW
This Legal Notice and the operation of theclogstorecanada.shop are subject to applicable laws of Canada and applicable provincial or territorial laws.
To the extent permitted by law, matters relating to our Canadian operations may be governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein.
Nothing in this Legal Notice requires a consumer to waive any mandatory protection provided by the laws of their province or territory of residence or any jurisdictional right that cannot lawfully be waived.
13. RELATIONSHIP WITH OTHER POLICIES
This Legal Notice should be read together with our:
• Terms of Service;
• Privacy Policy;
• Shipping Policy; and
• Returns & Refund Policy.
If a provision of this Legal Notice conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
14. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice from time to time to reflect changes to our business, website, policies, operations, service providers, or applicable legal requirements.
The current version will be published at:
theclogstorecanada.shop
The “Last updated” date at the top of this Legal Notice indicates when the latest revision was made.
15. CONTACT INFORMATION
For legal, business, or general enquiries, please contact:
The Clog Store CA
Business Number (BN):
125129320
Email:
support@theclogstorecanada.shop
Phone:
+1 206 984 4601
Website:
theclogstorecanada.shop
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom