Shipping policy
SHIPPING POLICY
Last updated: 16 September 2026
Thank you for shopping with The Clog Store CA.
This Shipping Policy explains how orders placed through theclogstorecanada.shop are processed, fulfilled, shipped, tracked, and delivered to customers in Canada.
1. SHIPPING DESTINATIONS
The Clog Store CA currently ships to addresses within Canada.
Availability of individual shipping services may vary depending on the delivery destination, product, inventory location, logistics, and carrier availability.
2. ORDER PROCESSING
Orders are generally processed within 1–2 business days following payment confirmation.
Orders submitted on weekends or applicable public holidays may begin processing on the next business day.
During periods of unusually high demand, product launches, restocks, promotional events, or holidays, additional processing time may be required.
Orders are automatically processed after they are placed. Because of this automated processing system, orders cannot be cancelled once submitted, subject to any mandatory rights available under applicable Canadian law.
If you require assistance with an order, please contact:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
3. BUSINESS, FULFILLMENT LOCATIONS AND DELIVERY CARRIERS
The Clog Store CA operates through an international fulfillment network.
We have a physical operation in the United Kingdom and dispatch products directly from there. We also operate through our fulfillment location in Canada and work with suppliers and fulfillment partners in China, who may dispatch products directly to our customers.
Depending on product availability, inventory location, destination, logistics, carrier availability, and operational requirements, an order may therefore be dispatched from our physical operation in the United Kingdom, from our Canada fulfillment location, or directly from our suppliers and fulfillment partners in China.
Our current business and fulfillment network includes:
UNITED KINGDOM PHYSICAL OPERATION / BUSINESS ADDRESS
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
CANADA FULFILLMENT LOCATION
207 Weston Rd Ste 100
Toronto, ON M6N 3P1
Canada
CHINA SUPPLIER AND FULFILLMENT LOCATION
Hangzhou Hengxin Technology Co., Ltd.
Building 1, No. 956, Dangwan Town
Xiaoshan District, Hangzhou
Zhejiang 310000
China
Our United Kingdom location forms part of our physical business and fulfillment operation, and products may be dispatched directly from there.
Our Canada location is used for fulfillment operations within our international network.
Our China location is associated with our supplier and fulfillment network, and products may also be dispatched directly from our suppliers or fulfillment partners in China.
Placing an order through our Canadian website does not necessarily mean that the product will be dispatched from Canada.
Depending on the circumstances described above, a Canadian customer's order may be dispatched from our Canada fulfillment location, from our physical operation in the United Kingdom, or directly from one of our suppliers or fulfillment partners in China.
The fulfillment location used for an individual order is determined based on factors including inventory availability, product availability, destination, carrier availability, logistics, and operational requirements.
Customers cannot select a fulfillment location unless that option is expressly made available during checkout.
Orders containing multiple products may be fulfilled separately and may arrive in more than one package.
These locations serve business, supplier, operational, and/or fulfillment purposes as described above and are not automatically customer service or return addresses.
We use Canada Post as one of our delivery carriers for orders within Canada.
Depending on the shipment origin, destination, shipping route, service availability, and operational requirements, other postal services, international carriers, logistics partners, or last-mile delivery providers may also be used.
For internationally fulfilled orders, a parcel may initially be transported by an international carrier before being transferred to Canada Post or another local delivery provider for final delivery within Canada.
4. ESTIMATED DELIVERY TIMES
Our estimated delivery time for orders shipped to Canada is:
3–8 business days after dispatch.
Canada Post may be used for the domestic or final-mile portion of delivery where applicable.
Delivery times are estimates and may vary depending on:
• Your delivery location;
• The fulfillment location;
• Canada Post or other carrier operations;
• Transfers between international and domestic carriers;
• Customs processing where applicable;
• Public holidays;
• Severe weather;
• Peak shopping periods;
• High-demand product launches or restocks; and
• Other circumstances reasonably outside our control.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Nothing in this Shipping Policy limits any cancellation, refund, or other rights available under applicable Canadian law in relation to delayed or failed delivery.
5. SHIPPING COSTS
Any applicable shipping cost will be clearly displayed during checkout before you complete your purchase.
We may offer free shipping, including as an ongoing shipping benefit or as part of promotional offers.
Where free shipping applies, this may be displayed on our website, product pages, cart, or checkout as applicable.
Any mandatory shipping charge imposed by us will be disclosed before you complete your purchase.
6. INTERNATIONAL FULFILLMENT, CUSTOMS, AND DUTIES
Although The Clog Store CA serves customers in Canada, some orders may be dispatched from our physical operation in the United Kingdom or directly from our suppliers and fulfillment partners in China.
As a result, certain shipments may cross international borders before reaching their destination in Canada.
Internationally fulfilled shipments may be handled by multiple logistics providers before being transferred to Canada Post or another local delivery provider for final delivery.
Where customs processing is required, it may affect the estimated delivery time.
Any applicable duties, customs charges, import charges, taxes, or other mandatory charges will be handled or disclosed in accordance with applicable law and the information presented during the purchasing process.
We will not intentionally impose undisclosed mandatory non-governmental charges after checkout.
If additional customer-paid import charges apply to a particular shipping method or order, these will be disclosed where required by applicable law.
7. ORDER TRACKING AND DELIVERY NOTIFICATIONS
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
During the delivery process, you may receive multiple tracking and delivery updates to keep you informed about the progress of your shipment.
These notifications may include:
• Shipment confirmation;
• Tracking number availability;
• Carrier acceptance;
• Transit updates;
• Customs or processing updates where applicable;
• Transfer to Canada Post or another local carrier where applicable;
• Estimated delivery updates;
• Out-for-delivery notifications; and
• Delivery confirmation.
Customers may also track their orders directly through The Clog Store CA website using our integrated 17TRACK tracking service, where available.
The tracking system may display information provided by Canada Post, international carriers, logistics partners, and other last-mile delivery providers involved in transporting your order.
For orders delivered through Canada Post, tracking may also display Canada Post shipment events once the parcel enters the Canada Post network.
Where available, customers may receive regular shipment or delivery-status alerts while their parcel is in transit.
The frequency, timing, and availability of tracking updates and alerts depend on the applicable carrier, fulfillment provider, shipping route, and tracking information made available to our systems.
Tracking information may take some time to update after a shipping label has been created or when a parcel is transferred between carriers.
If you have not received tracking information within 3 business days after dispatch, please contact:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
8. MULTIPLE PACKAGES
In some circumstances, products included in the same order may be stored or fulfilled from different locations.
As a result, an order may be divided into multiple shipments.
If this occurs:
• Packages may arrive on different days;
• Each package may have a separate tracking number;
• You may receive separate tracking emails and delivery notifications for each package; and
• One package arriving before another does not necessarily mean that an item is missing.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise clearly agreed before purchase.
9. DELIVERY DELAYS
We make reasonable efforts to process and deliver orders within the estimated delivery period.
Occasionally, delays may occur due to circumstances such as:
• Canada Post or other carrier disruptions;
• Customs processing;
• Transfers between carriers;
• Severe weather;
• Public holidays;
• Transportation disruptions;
• Incorrect or incomplete delivery information;
• Unusually high order volumes; or
• Other circumstances reasonably outside our control.
If you experience a significant delivery delay, please review your latest tracking information and contact us at:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
We will assist in investigating the shipment where reasonably possible.
Nothing in this section excludes or limits rights available under applicable Canadian consumer protection legislation regarding delayed or failed delivery.
10. LOST OR MISSING PARCELS
If tracking indicates that your parcel has been delivered but you cannot locate it, we recommend that you:
• Check around your property and designated safe delivery locations;
• Check with household members, neighbours, building reception, concierge, or mailroom;
• Review the most recent tracking and delivery notifications;
• Check your order through our online tracking system;
• Allow a reasonable period for carrier tracking information to update; and
• Contact Canada Post or the applicable carrier using your tracking information.
If you are still unable to locate your parcel, contact:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
Please provide your order number and tracking information.
We will review the circumstances and, where appropriate, assist with a carrier investigation.
Any remedy available for a lost shipment will be provided according to the circumstances of the order and applicable Canadian consumer protection law.
11. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible.
For faster assistance, we recommend contacting us within 48 hours of delivery.
Please provide:
• Your order number;
• Clear photographs of the product;
• Clear photographs of the packaging; and
• A description of the issue.
The 48-hour recommendation helps us investigate shipping damage promptly and does not limit any statutory rights or remedies available under applicable Canadian law.
12. INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review:
• Recipient name;
• Street address;
• Unit or apartment number;
• City;
• Province or territory;
• Postal code; and
• Contact information.
If you notice an error after placing an order, contact us immediately at:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
Because orders are automatically processed after submission, we cannot guarantee that an address can be changed after an order has been placed.
If an order cannot be delivered because the customer provided materially incorrect or incomplete delivery information, additional costs reasonably incurred for reshipment may apply where permitted by law and disclosed to the customer before reshipment.
Nothing in this section limits rights or remedies where a delivery problem results from our error or the error of a service provider acting on our behalf.
13. FAILED DELIVERY AND RETURN TO SENDER
A shipment may be returned to the sender or fulfillment facility if:
• The delivery address is incomplete or incorrect;
• Delivery is repeatedly unsuccessful;
• The parcel is not collected where collection is required; or
• Canada Post or another applicable carrier is unable to complete delivery.
If a parcel is returned to us or one of our fulfillment providers, please contact customer support.
Depending on the circumstances, we may arrange reshipment or provide another appropriate resolution.
Additional shipping charges may apply to customer-requested reshipment where the failed delivery resulted from incorrect information supplied by the customer, to the extent permitted by applicable law.
14. DELIVERY ESTIMATES AND CONSUMER RIGHTS
Delivery estimates are provided in good faith based on normal processing and carrier conditions.
Nothing in this Shipping Policy is intended to waive, restrict, or exclude any mandatory right or remedy available under applicable Canadian federal, provincial, or territorial consumer protection law.
Certain provinces or territories may provide specific cancellation or refund rights where an online order is not delivered within an agreed or legally prescribed period.
Where applicable law provides rights that are more favourable than this Shipping Policy, the applicable law will prevail.
15. RETURNS
Shipping an order to a customer and returning a product are separate processes.
Our United Kingdom physical operation/business address, Canada fulfillment location, and China supplier and fulfillment location are not automatically return addresses.
Do not send a return to Canada Post or any of these locations without first contacting us and receiving the appropriate return instructions.
For information regarding our 30-day return policy, return shipping, damaged products, and refunds, please review our Returns & Refund Policy.
To begin a return, contact:
Email: support@theclogstorecanada.shop
Phone: +1 206 984 4601
16. CONTACT INFORMATION
If you have questions about shipping, tracking, Canada Post delivery, delivery notifications, or your order, please contact:
The Clog Store CA
Business Number (BN): 125129320
Email:
support@theclogstorecanada.shop
Phone:
+1 206 984 4601
Website:
theclogstorecanada.shop
Business Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom